Support Center

Safety tips for guests

Last Updated: May 04, 2015
A. Get to know your host

There are several ways you can find information about your potential host.

Review host’s profile
Check that the host’s email address and phone number are verified. You can also refer to the host’s response rate displayed on the host profile. This indicates the host’s level of engagement within the community. Good hosts will have a 90% or higher response rate and will respond to inquiries promptly.

Review the listing
Check that the listing provides comprehensive information, including a complete description of the place and good quality photographs. If there are some missing information on the listing, you can request the host to provide you with more information. A good host is one who provides exhaustive details and description of their listing. So pay more attention to comprehensive listings, including information about the place and the neighbourhood.

Ask the right questions
Use the onsite messaging system to ask your potential host more information about their listing. This can help avoid any miscommunication between you and set the right expectations for both parties. Here are some examples of questions you can ask your potential host:
  1. How will we manage the key exchange?
  2. Will I have a private or shared bathroom?
  3. Will there be a secure place for my belongings?
  4. Will I be staying with other guests at the same time?

Know what you need
Know what you would need for your trip – would you mind sharing a common room with another guest? Perhaps you don’t mind paying a little extra for more privacy? Do you need a fully functional kitchen, etc? Once you are set with your travel requirements, you can narrow down the listings that match your needs.

Keep your options open
For more options, we strongly recommend that you search for several options that fit your travel needs. This way, you have options in case some accommodations are not available for your travel dates.

Don’t rush to book
Before sending a reservation request, check availability on your travel dates. If you don’t hear back from the host, don’t proceed with your booking.

B. Keep it within the system

By keeping all your communications and transactions within the site, we can protect you from any possible scams.
 
On-site messaging
We encourage you to send a message to your potential hosts and ask the right questions. This also serves as a paper trail that we can use as reference should you and the host come to a misunderstanding.
 
Customer support team
If you smell something fishy with the host’s requests (e.g. asking you to transfer payment to their bank account directly, etc.), please flag this message and alert us.
 
Secure payments
All transactions are facilitated via our secure payment system. Never transact offline by cash or through direct money transfer services such as Western Union or MoneyGram. If the host asks you to pay by cash or money transfer, please alert us.

C. Be ready
 
Clear communication is key
To avoid any misunderstandings, pay attention to all the details about the listing – carefully read the reviews and the descriptions, house rules, etc. Reach out to your host to clarify any questions you might have. This ensures that you both set expectations and avoid any surprises.
 
Before you travel
Reach out to your host before your trip. Share important details about your trip (e.g arrival time in your destination) and arrange check-in details with your host.
 
Do a once-over
Upon arrival, do a quick spot-check of the place. If something’s amiss (e.g. non-functioning air con, etc.) let your host know immediately. You can also contact us for immediate assistance. 
support@homeaway.asia
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