Support Center

I want to book an accommodation. How does it work?

Last Updated: May 11, 2015

Before you book
We recommend that you send a message to the host before you book. Use the on-site messaging system to send a direct message to the host. Confirm availability of the accommodation on your travel dates, ask any questions you may have (e.g. location, available amenities, etc.) before you make the booking. 
Since some hosts are more responsive than others, we encourage that you send a message to several hosts. 

Book securely on the site
Make your booking on the site using our secure payment system. You can pay by credit card or PayPal. 
Remember that all transactions are made only through our payment system. Never transact offline, by cash or money transfer. By keeping your transaction within our site's secure payment system, we can protect you in the unlikely event of fraud.

After you book
A request will be sent for your host to accept your booking request. Once your booking is accepted, your host's contact details and the full address of your accommodation will be shared with you via email. 

Before you travel
We suggest that you reach out to the host before your trip to make check-in arrangements. Upon arrival, do a quick spot-check of the place. If something's amiss, let your host know immediately. You can also contact us for assistance.

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