Support Center

How do I set clear house rules?

Last Updated: Jan 20, 2017

Clear house rules help set expectations and encourage mutual respect. They facilitate a positive experience for both the guest and the host.

Keep the sentences short and simple
Simple sentences work best to communicate your message directly and clearly.

Use positive language
Positive language ensures that the rules come across as constructive and positive rather than abrasive and hostile. Avoid using confrontational or curt language.

Break it up by topic
For clear communication, avoid referring to multiple topics or rules together.

We recommend to categorise your house rules in the following:

Access
Are there any areas that are off-limits? E.g. The library is inaccessible to guests.

Amenities
Do you have any rules for using the amenities in your home? E.g. Turn off lights, air conditioning, heater and any appliances before you leave.

Visitors
Do you allow and/or limit the number of visitors. E.g. Only guests listed in the confirmed itinerary can stay overnight.

Check-in/Check-out
Are you flexible on check in/check out time? E.g. Early check in or late check out can be arranged. Please confirm with me in advance.

Cleanliness
Are there any cleaning expectations or procedures? Do you allow smoking in your property? E.g. Smoking is allowed only in the outdoor areas like the garden and balcony.

Parties or Gatherings
Are they allowed? E.g. Since this is a private apartment, no parties and events are allowed.

Neighborhood
Do you have any building or neighborhood rules? E.g. As this is a private residential building, avoid making too much noise after 10pm.

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