Support Center

What happens if I cancel a guest’s booking?

Last Updated: Apr 05, 2017
Cancelling a booking can affect and disrupt a guest’s travel plans greatly. We strongly encourage you to fully review a request before accepting it, and commit to it once accepted.
 
You will also incur penalties to your listing and earnings on HomeAway:

First Cancellation:
- A first warning will be issued
- The listing associated to the cancelled booking may be penalized in rankings, which leads to less visibility and potentially less future bookings

More than 1 cancellation:
- If the cancellation happens within 7 days before check-in, the Host will be penalized at 10% of the total booking (capped at 300USD for each cancellation)
- If the cancellation happens more than 7 days before check-in, the Host will be
penalized at 5% of the total booking value (capped at 200USD for each cancellation)
- The listing connected to the cancelled booking will be penalized further in rankings which will lead to less visibility and potentially less future bookings
- The penalty amount will be deducted from future bookings

If there are more than 3 cancellations by a Host:
- The Host’s listings will be deactivated as Instant Bookable (if applicable)
- The Host's Advanced Cancellation Policies status will be re-evaluated or removed (if applicable)
support@homeaway.asia
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