Support Center

HomeAway Singapore Upgrade

Last Updated: Nov 01, 2018
What is happening with the HomeAway Singapore site?
HomeAway Singapore will be undergoing a site upgrade to become fully integrated with the global HomeAway platform and network. You will receive many of the tools, features and services enjoyed by global HomeAway partners & customers today.

When will the site be upgrading?
HomeAway Singapore will be upgrading to the global HomeAway site on 15 November, 2018.

Why is the site changing?
This upgrade will provide an enhanced user experience that is safer, better and more dynamic. The new global site will provide access to enhanced tools designed to enable owners to manage their listings more efficiently. It will also make it easier for travellers to find and book a holiday home - delivering more enquiries and bookings to you!
 
Why is this move necessary? Why do you need to change the platform?
As a leading holiday rentals platform, we are committed to ensure that both partners and travellers are equipped with the best-in-class tools and features for an enhanced user experience.

Is this move mandatory for all partners? Can I opt out?
These changes will apply to all HomeAway Singapore accounts and listings in order to deliver the best owner and traveller experiences.

If you choose not take any action and/or login to you account after the stipulated date, please note that your listings and business is at risk, and will eventually be deactivated to prevent poor overall customer experience.

What can I expect from the upgrade?
We will be making a few (good!) changes as part of the site upgrade. Here's summary of key changes:

1) A simplified, less complicated dashboard experience, making it easier and faster for you to manage your bookings and listing content
2) Expanded traveller network with exposure to more international travellers each month
3) New features to ensure greater account security and a safer experience

Will the site be available during the upgrade? / How long will the upgrade take?
As with any maintenance or upgrade work, there will be a few hours of maintenance downtime. We will strive to minimise any disruption to your activities.

Will there be a change to Terms & Conditions with the site upgrade?
Yes, there will be a few revisions in the Terms & Conditions. You will be required to do a one-time acceptance of the revised Terms & Conditions on both on desktop and mobile app, upon logging in after the upgrade has been completed.

Will I still be able to log in to my traveller account?
You still have access to your account. Simply follow the steps below:

1. Go to www.homeaway.com.sg
2. Click on 'Traveller login'
3. Input your credentials into the fields

You will find all of your information, bookings and communications upon successful login. Any pending trips will also be available via the 'Other Trips' link in your Settings.

What are the benefits of the upgrade?

 





support@homeaway.asia
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