Support Center

Account & Settings

Last Updated: Mar 08, 2019
Did you notify us owners about this change?

Yes, all owners would have received a series of emails informing them of the move a few weeks before the migration date. If you have not received them, please check your spam inbox and update your filters to ensure that you receive important updates and information from HomeAway.
 
How can I access my account & listings?
To log in to your account, visit www.homeaway.jp and click ‘Owner Login’ in the upper right-hand corner of the homepage. You will need to log in using the same email address and password that you use today.

For added security, you may be prompted to set up Two-Factor Authentication with your mobile number (if you have not already done so), the first time you log into your account. 

What is 2 Factor Authentication?
Two-factor authentication is a security feature that helps protect the important information in your dashboard from unauthorized users. Your dashboard contains sensitive information about you, your property and your guests. This second layer of security is added to protect against fraud and phishing so that only you have access to your account. Two-factor authentication leverages something you know – your password - and something you have - your phone – to enable access to your dashboard from a new or unrecognized device. Two-factor authentication will prompt you to select a verified phone number on your account to receive either a text message or automated phone call when logging into your dashboard. You will be prompted when attempting to log in from a new or unrecognized device or network.

I forgot the email/password to my HomeAway account
Please click on ''Forgot Password" at the login page. You will be sent a link to reset your password.
 
Why can't I log in with my social media account(s) anymore?
The social login feature has been disabled for partners to ensure that our site is absolutely secure to manage all online transactions. To keep your details safe and verified, we are ensuring that all HomeAway partners have one central account to manage their inquiries and bookings on the site.

I no longer wish to list my properties on HomeAway
We are sorry that you are leaving the HomeAway family, and letting go of the opportunity to get access to new exciting features, greater account security and an expended network of international travellers.

Please note that by deactivating your account and listings now, you will not be able to manage any current bookings nor conversations, and will lose all of your previous history and data with HomeAway.
 
I no longer wish to list my properties on HomeAway. WIll you refund the travellers for the upcoming bookings that I have to cancel?
We strongly encourage you to honour your bookings on HomeAway to avoid disappointing your future guests who may have invested a lot of their effort and money for their trip. We are happy to help you through this transition to ensure that it is as seamless as possible. Please contact us.

Contact Us

concierge@travelmob.com
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