Support Center
Safety & Security
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How do I pay securely for my reservation?
When you find the perfect accommodation, click on the Book It button to use our website’s secure online paymen...
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How can I protect myself from online scam or fraud?
Providing our guests and hosts with the utmost security is important to us. We have designed our communication...
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What is phishing?
Phishing is a fraudulent process used by spammers to acquire sensitive information from users such as username...
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How do I report a phishing email?
If you receive any suspicious emails (e.g. asking for photo identification and other personal details), please...
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Safety tips for guests
A. Get to know your host There are several ways you can find information about your potential host. Review h...
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Safety tips for hosts
A. Complete your listing Before you start accepting inquiries, we recommend that you complete your profile. T...
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Verifications & Building Trust for Hosts
Getting your account verified is important to help build trust and confidence within the community. Verificati...
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How do I know if a host is verified and trustworthy?
Building a trustworthy and safe community for both guests and hosts are important for us. Before your book you...
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Recent Phishing Incidents
An email phishing scam was identified early September 2016 targeted at compromising accounts. Please do not ...